A chatbot is a type of software application that communicates with humans through natural language processing and machine learning. Chatbots are programmed to mimic human conversation by comprehending and responding to user queries via text. Chatbots can understand the user’s message and respond with pre-written answers or machine learning algorithms using NLP. Chatbots and virtual… Continue a ler Chatbot vs Virtual Agent: Whats The Difference? BMC Software Blogs