Use Cases why you need a WhatsApp Chatbot for eCommerce business

Top 14 AI Chatbot Use Cases for Your eCommerce Store

ecommerce chatbot use cases

In this article, we share the benefits and use cases of AI-powered chatbots in eCommerce. You’ll also find 10 eCommerce AI chatbots and their unique features, pricing, and pros and cons. Chatbots are a good way to help telecom companies deal with high volume of customer issues, triage customer needs, and provide support around the clock. They can use surveys or communicate with customers to register complaints or wishes, thus helping capture the voice of the customer. Enticing customers to complete purchases by offering limited time offers. Let’s take an example of an insurance company to understand this better.

As a result, chatbots are becoming increasingly useful in the world of online customer service. You can send offers, product catalogs, and even facilitate purchases through them. Licious, a meat retailer, sends limited-time offers, order updates, or feedback forms through WhatsApp. It automates part of the process, leaving your human agents time to handle more complex requests that need a human touch. From 24/7 customer service to personalized recommendations, customers these days have a higher degree of expectations. In part, we’ll have to credit the improvements in technology for this change in consumer behavior.

Insurance chatbots can provide advice

If that’s what you want for your eCommerce business, Deep Converse’s support automation for eCommerce has you covered. Chatbots provide immediate and personalized assistance to online shoppers, leading to higher levels of customer engagement. They can offer product recommendations, answer queries, and provide assistance in real time, creating a seamless and user-friendly shopping experience.

ecommerce chatbot use cases

Data suggests that referred customers have a far greater (18%) retention rate and almost 20-25% higher lifetime value. Additionally, you can also share the live location with the customer along with the link that they can use to track their delivery. Chatbots can update employee profiles, reset passwords, and even track an employees’ attendance and working hours. Chatbots can automate tasks in positions related to onboarding new candidates and recruitment processes. Chatbots can guide patients to navigate medical sites effortlessly and assist them in finding suitable options. Book a demo with Talkative today and take the first step to chatbot success.

Ecommerce Chatbots: 8 Ways They Can Benefit Your Business in 2023

Capacity’s chatbot technology can aid in boosting customer satisfaction with your company by automating time-consuming processes, reducing response times, and offering individualized service. Ensure a consistent brand chatbot platform should let you alter the chatbot’s responses, branding, and user interface. The chatbot’s responses should reflect the voice and aesthetic of your company, giving customers a seamless experience.

  • This not only enhanced customer support but also resulted in remarkable outcomes.
  • Another slightly different but highly inspirational ecommerce chatbot example is the Insomnobot3000 developed by mattress retailer Casper.
  • So, if you’re selling IT products, then your chatbots can learn some of the technical terms needed to effectively help your clients.

To protect your customers’ privacy, it is best to never let the WhatsApp chatbot get too intrusive. Apart from safeguarding and protecting personal and confidential information shared by the customer, allow your chatbot to communicate only when asked to. BookMyShow is a well-known online entertainment ticketing platform that has made WhatsApp chatbot a default ticket confirmation platform.

It also provides other services centered around improving customer experience with AI-driven technology. This negative perception of AI-enabled chatbots will even have negative effects on their perception of the brands or companies. Therefore, firms should apply the chatbot wisely to provide better customer service. Emizentech, one of the leading chatbot development companies, can assist you with AI Chat Bot development with expertise in artificial intelligence and chatbot technologies. Our in-depth understanding of natural language processing and machine learning algorithms allows us to design and develop a customized AI Chat Bot that meets your business needs.

ecommerce chatbot use cases

E-commerce bots take a conversational approach towards lead generation as they engage with customers using rich media to gather important information. They also send interactive surveys and forms to customers that have a better response rate than other lead generation campaigns. With a chatbot, Kitabeli was able to complete all the mundane and repetitive tasks easily.

Legal Chatbots

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ecommerce chatbot use cases

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